I'm really happy to provide email support for all Tokyo products, but to save your time it really helps if you can provide me with as much information as possible when submitting your request.
The following details are extremely helpful and will really speed up the process of getting you the help you need:
Your system specs and in particular the version of Mac OSX that you are running - if in doubt, you can find this information under the Apple/About menu.
The particular Tokyo product you are using.
The version of FxFactory you are running. It is a good idea to make sure you are running the latest version of this - you can download it here: fxfactory.com/download.
The details of your problem, and any steps you have tried to address it.
And finally any other third party plug-ins you might be using that may be causing a conflict.
If you are having problem with the installation of your product or it looks as though your problem is system related, I may ask you to contact FxFactory direct and they will be happy to help you. You can find all the details you need for how to do that here: fxfactory.com/support.
Clicking the Email Me button will open up your default mail application so you can mail me direct with your support request. Please note this is the only way you can contact me - I do not provide phone support.
Of course, I'd be really happy to hear from you even if you don't have a support issue. I'd always love to know what you think about my products and what you think I can do to improve them.
If you are a user of Apple Motion, you might be interested in my popular series of tutorials on YouTube, which will really enhance your motion graphics and compositing skills.
Also you can check out my page of free FCP X effects - there's some useful stuff there that you might find handy.